Core Values
These are the behaviors and skills that we value in our colleagues.
Acting with these values every day is best for our customers, our users and us.
Only people that demonstrate these consistently get hired and rewarded.
100% customer success
Keep the bar unreasonably high
Bias for action and velocity
Challenge and be challenged
Communicate early and often
Be an expert
Put the customer at the center of everything we do.
Focus relentlessly on business impact.
Anticipate needs and continuously seek feedback.
We win only when our customers win.
Hire and work with only the best.
Invest in team members to cultivate excellence and accelerate careers.
Measure success by quality of outcomes, not effort.
Packaging and attention to detail always matter.
Appreciate meaningful progress while still pursuing excellence.
Balance intensity with discipline to avoid chaos and burnout.
Show up with energy and act with urgency to deliver daily results.
Seek feedback, not consensus - learn, decide, and act quickly with an owner's mindset.
Act with integrity and transparency so you don’t have to wait for permission.
Move quickly on reversible decisions; use defined approval paths for high-risk or irreversible ones.
Speed, progress, and momentum are powerful differentiators.
Feedback is a gift - give it constructively, accept it gracefully, and practice gratitude in return.
Thrive in adversity - show a high “deal factor” to solve hard problems with resilience and team support.
Build knowledge and systems that improve when exposed to volatility.
Fortify your point of view - pressure test and refine to improve.
Be willing to discard biases in pursuit of the best outcome.
Keep stakeholders informed continuously - no surprises, ever.
Work in the open, and share progress regularly - visibility builds trust and alignment.
Practice empathy for your audience by maximizing clarity, insight, and brevity.
Surface risks and corrections immediately to avoid confusion and delays and receive the right support.
Listen actively - understanding others is more important than being understood.
Pursue obsessive mastery - be a learning machine.
Teach others; shared expertise multiplies.
Lead with curiosity - continuously ask and uncover why.
Leave it better than you found it.
