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Products

We build products

for remote teams.

We believe distributed teams deserve better tools.

Kickdrum has been working with hybrid onshore and offshore teams for many years. Our people are distributed geographically and across many time zones, working on very large software projects around the clock.

We build products that help distributed teams communicate more effectively and more securely.

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Communicate
what matters.
Heighten customer engagement by sharing personalized one-click video recordings.

 
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Gain shared understanding. Instantly.

Connect with your customer on a deeper level through personalized bite-sized videos; all recorded by you with ease.

 

Drive meaningful outcomes.

Onboard, upsell, and retain each customer by visually informing one-to-one when it matters most from anywhere you work.

 

Make your communication better from wherever you work


Whether you seek to resolve a help request faster or want to personalize a demo of your product for a specific customer, simply record and insert a link into any application that you use for communicating with customers. 


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Video Capture
for
Jira / Service Desk
One-click, personalized videos. Record and instantly share videos associated with Jira Service Desk tickets.

 
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Quickly create and share personalized videos

Record or attach reusable videos from your video library. Create videos that speak directly to your customer and increase overall satisfaction and engagement.

 

Reduce the time it takes to resolve a ticket

Quickly send a reply in Jira Service Desk that completely answers your customer’s questions – All the information in a 1-minute video compared to a 500-word email.

 

Increase your customer’s understanding, visually

HYFY video increases the likelihood of a customer understanding your reply 5X more than written communication.


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Practice safe sharing in Gmail
Protect Gmail attachments with end-to-end encryption and 2 factor authentication.
 
 

End to end encryption for Gmail attachments

Team Secrets uses bank-grade encryption to protect your file attachments from the moment you start uploading until they are opened by the recipient. Snooping on the transfer or stealing the file will result in something completely undecipherable.

Set an expiration timer for your file attachments in days, weeks or months.

Real Recipient Verification

Team Secrets ensures that anyone opening your file attachments is authenticated using at least 2 forms of ID. Only the people you choose can assemble the keys necessary to decrypt the files.  Require 2-factor authentication by entering a mobile number for your recipients. Add an extra layer of security by generating an unguessable secure random passphrase.

Upgrade Your Secrets

Unlike other encrypted email providers, anyone can receive encrypted attachments without registering and with no software to install.  They simply need to be able to receive email and enter a code received on their mobile or the passphrase you provide (or both).

Your team is already sharing sensitive files in Gmail so it’s time to get them secured. Team Secrets works seamlessly with your existing collaborative tools to level up your security.


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Practice safe sharing in Jira
Protect Jira attachments with end-to-end encryption and 2 factor authentication.
 
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End-To-End Encryption

Team Secrets uses encryption to protect attachments and text fields from the moment you start uploading until they're opened by the recipient. Snooping on the transfer or the file will result in something undecipherable.

Viewer Verification

Team Secrets ensures that anyone opening your secret is authenticated using up to 3 forms of ID. Passphrase and mobile phone verification means only the people you choose can assemble the keys necessary to decrypt.

Secure Fields And Files

Your team is already sharing sensitive files and text fields in Jira so it’s time to get them secured. Encrypt passwords, SSH keys, secret tokens, AWS credentials - any text or file you need to keep secret.